Implementing Total Quality ManagementImplications for Middle Managers
Number of pages:
65
ABSTRACT:
A 65 page paper discussing reasons for failure of TQM implementation, particularly as it applies to middle managers. The paper gives an overview of the approaches to TQM of Deming, Juran and Crosby, and focuses on Deming's 14 Points as the basis for properly-applied TQM practice. Deming's philosophy of management within the framework of TQM leaves no room for authoritarianism or autocracy; participative management is required if TQM implementation is to be successful in any firm of any size. The paper includes discussion of a mail survey identifying three middle-management attitudes toward TQM's potential effects on their jobs, including detailed descriptions of both observed and potential limitations of the study. It concludes that middle managers have legitimate fears that can be overcome with Deming's admonishment to invest in training and education of all employees, including the middle managers of which Deming himself made no mention. Bibliography lists 31 sources.
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File: D0_Toqumgt.doc
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